Return Policy

Mary & Anne Charleston

Returns

If you are not completely satisfied with your purchase, you may return your item(s) within 30 days of delivery, provided they are in their original condition.

To initiate a return, please contact our customer support team first. All returns must be registered before sending the item back.

Once we receive and inspect the returned item(s), we will process your refund to the original payment method.

Please ensure you include a valid tracking number when returning your item.

Faulty or Damaged Items

If you receive a faulty, damaged, or defective item, please contact us immediately and provide the following:

Your order number
The item that is damaged
A description of the issue
Clear photographic evidence

If your parcel was damaged during delivery, please also include a photo of the packaging.

All damage claims must be submitted within 7 days of delivery. Without proof, we cannot issue a refund, replacement, or store credit.

Incorrect Item Received

If you received the wrong item, please contact our support team as soon as possible and include:

Your order number
The item you ordered
The item you received
A photo of the received item

We will resolve this as quickly as possible.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please return your original order and place a new order on our website.

Return Costs

If the item is faulty, damaged, or incorrect, return shipping is free.

If you ordered the wrong item, it does not fit, or you no longer want it, you are responsible for the return shipping costs.

Return Address

Please contact our customer support team to receive the correct return address:

[INSERT SUPPLIER RETURN ADDRESS HERE]

Customer Support

If you have any questions, please contact us at:

info@maryannecharleston.com

Free shipping

We ship our packages with a track & trace code so you can always keep track of your order.

Secure payment

At Mary & Anne Charleston, you can pay easily and securely with your credit card with no hassle or hidden fees.

100% Satisfaction Guarantee

We offer a risk-free 30-day money-back guarantee on all orders. If you are not satisfied, you can return your products and we will refund the full amount!

Need help?

Frequently asked questions

Is shipping free?

We ship within the US using UPS to ensure the fastest and most reliable delivery. Free standard shipping on all orders.

How long does shipping take?

The delivery time consists of two parts:

Processing time: 1-2

Delivery time: 7-9

As soon as your order has been shipped, you will receive an email with a link to the tracking number so you can follow your package. If you have any questions about your order, please contact our team.

Not satisfied with your order?

We make promises, but you can only know for sure if you try it yourself. That's why we offer a 30-day money-back guarantee on all orders. If you are not completely satisfied, you can return your item at any time and get a full refund!

Do I have to pay customs duties?

No, there are no customs duties for orders shipped within US.

How can I track my order?

You can track your order by entering your tracking number on our Track Your Order page. You will receive live updates on the status and location of your shipment. Delivery status is updated in real time.

If you have any further questions, please feel free to email us at info@maryannecharleston.com